bac99 Privacy Policy
Your privacy matters to us. This policy explains what personal information bac99 collects, why we collect it, and how we keep it safe on our platform.
Our Privacy Commitment
What bac99 stands for when it comes to handling your personal data
This Privacy Policy applies to all visitors and registered users of bac99, accessible at bac99.bet. It governs how bac99 collects, stores, processes, and shares personal data provided by or generated about you when you use the platform. By accessing bac99.bet and creating an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the bac99 platform.
This policy covers all personal data processed by bac99 in connection with operating bac99.bet, including account registration, payment processing, customer support, responsible gaming tools, and technical performance monitoring. It does not apply to third-party websites that may be linked to or from bac99.bet. bac99 is not responsible for the privacy practices of those external sites and encourages you to review their policies independently.
1. Information We Collect
The categories of personal data bac99 collects from players and platform visitors
When you create a bac99 account, we collect the personal information you provide during registration. This includes your full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh), email address, and mobile phone number. This information is required to create and manage your account, verify your identity, process transactions, and communicate with you about your account activity.
To comply with anti-money laundering obligations and to verify that players meet the minimum age requirement of 21 years, bac99 may collect copies of identity documents. These may include a National Identity Card (NID), passport, or other government-issued photo ID, as well as proof of address such as a utility bill or bank statement. KYC documents are stored securely and used exclusively for identity verification and fraud prevention purposes.
When you make deposits or withdrawals using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, bac99 records transaction details including the payment method used, transaction reference numbers, BDT amounts, timestamps, and outcomes. bac99 does not store full card numbers or mobile banking PINs. Payment credentials are processed directly by our payment partners using their secure systems. bac99 retains only the transaction metadata needed to maintain your account history and resolve payment disputes.
When you access bac99.bet, our systems automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, and referring URL. This data is used to ensure the platform functions correctly on your device, to detect fraudulent access attempts, and to improve the overall user experience. It is not used to personally identify you beyond what is necessary for security and platform optimisation.
2. How We Use Your Information
The lawful purposes for which bac99 processes the personal data it collects
The primary purpose for which bac99 processes your personal data is to deliver the services you have signed up for. This includes creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods, providing game access, applying promotional offers, and responding to support requests. This processing is necessary for the performance of our contract with you.
bac99 uses registration data, KYC documents, and technical data to verify your identity, confirm you meet the minimum age requirement of 21 years, and to detect, investigate, and prevent fraudulent activity on the platform. This processing is necessary to fulfil our legal obligations and to protect the platform and its users from financial crime and prohibited activities.
bac99 uses account activity data — including betting history, session durations, deposit frequency, and self-exclusion requests — to monitor for signs of gambling-related harm. This data is used to apply the responsible gaming tools players have activated (such as deposit limits and session timers) and to take appropriate action where patterns of concern are identified. This processing is in the legitimate interests of player welfare.
Where you have given explicit consent to receive marketing communications, bac99 may use your contact details to send you information about promotions, bonuses, new games, and platform updates. You may withdraw your consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the processing of your data for any other purpose described in this policy.
3. Sharing Your Information
The limited circumstances in which bac99 shares personal data with third parties
bac99 shares the minimum necessary personal data with third-party service providers who assist in delivering platform services. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), customer support software providers, and IT infrastructure and security partners. All third-party providers are contractually required to handle your data confidentially, use it only for the specified purpose, and maintain appropriate security standards.
bac99 may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where required to do so by applicable law or a valid legal order. This may include disclosure in connection with investigations into money laundering, fraud, or other financial crime. bac99 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permissible, notify you of any such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of bac99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, bac99 will take reasonable steps to ensure your personal data continues to be protected consistently with this Privacy Policy, and you will be notified of any material change in how your data is handled.
4. Cookies and Tracking
How bac99 uses cookies and similar technologies on the platform
bac99 uses essential cookies that are strictly necessary for the platform to function. These include session cookies that keep you logged in while you navigate, security cookies that help detect and prevent fraudulent activity, and preference cookies that remember your language and display settings. Essential cookies cannot be disabled without causing the platform to stop functioning correctly. By using bac99.bet, you consent to the use of essential cookies.
With your consent, bac99 uses analytics cookies to understand how players use the platform. These cookies collect aggregated, anonymised data about page visits, navigation paths, time spent on each section, and technical errors encountered. This data is used to improve the platform's design, performance, and content. Analytics cookies do not identify you personally. You may opt out by contacting [email protected] or adjusting your browser's cookie settings.
Most modern browsers allow you to view, manage, and delete cookies stored on your device through the browser's settings or privacy menu. Disabling certain cookies may affect the functionality of bac99.bet — for example, disabling session cookies will prevent you from staying logged in. If you need help managing cookie settings in the context of bac99.bet, contact our support team at [email protected].
5. Data Security and Retention
How bac99 protects your personal data and how long it is retained
bac99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption on all data transmitted between your device and bac99's servers, restricted access controls ensuring only authorised personnel can access personal data, regular security audits and vulnerability assessments, and two-factor authentication options for account access. No online platform can guarantee absolute security against all possible threats, but bac99 takes all reasonable precautions.
bac99 retains your personal data for as long as your account remains active and for a further period after account closure as required to fulfil legal, regulatory, and contractual obligations. Account registration data and transaction records are typically retained for a minimum of five years following account closure to satisfy financial crime prevention obligations. KYC documents are retained for the same period. Technical and device data logs are retained for shorter periods consistent with their operational purpose. Where data is no longer required, it is securely deleted or anonymised.
In the unlikely event of a personal data breach that poses a risk to your rights and interests, bac99 will take immediate steps to contain the breach, assess its scope, and notify affected players as quickly as reasonably practicable. Notification will be sent to the mobile number or email address registered on your account and will describe the nature of the breach, the data affected, the steps bac99 has taken in response, and any action you should take to protect yourself.
6. Your Rights
The rights you have in relation to the personal data bac99 holds about you
You have the right to request a copy of the personal data bac99 holds about you. To make a subject access request, contact [email protected] with the subject line "Data Access Request" and include your registered mobile number to help us identify your account. bac99 will respond to your request within 30 days of receipt. In most cases this service is provided free of charge, however bac99 reserves the right to charge a reasonable administrative fee for repetitive or manifestly unfounded requests.
If you believe any personal data bac99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For straightforward corrections such as an updated mobile number or address, you may update this information directly through your account settings. For corrections to KYC or identity data, contact [email protected] with documentary evidence of the correct information.
In certain circumstances, you have the right to request the deletion of your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you have withdrawn consent and no other lawful basis applies, or where the data has been processed unlawfully. However, this right is subject to legal retention obligations — bac99 is required by law to retain certain transaction and identity records for a minimum period even after account closure, and deletion requests cannot override these legal obligations.
You have the right to object to the use of your personal data for direct marketing purposes at any time with immediate effect. To exercise this right, contact [email protected] stating that you wish to opt out of marketing communications. Your objection will be actioned within 5 working days and you will receive confirmation once your marketing preferences have been updated in our systems.
7. Payments and Financial Data
How bac99 handles the financial data associated with your deposits and withdrawals
When you deposit or withdraw funds using bKash, Nagad, or Rocket, your transaction is initiated through the respective mobile financial service provider's secure API. bac99 does not have access to your mobile banking PIN, OTP codes, or full account credentials at any point in this process. bac99 receives only a transaction confirmation and reference number from the payment provider, which is recorded in your bac99 account history. Your mobile financial service account details are governed by the respective provider's own privacy policy.
For deposits made by Visa or Mastercard, card payment data is processed directly by our PCI-DSS compliant payment gateway partners. bac99 does not store, transmit, or process full card numbers (PAN), card verification values (CVV), or card expiry dates on its own servers. The only card-related data retained by bac99 is the last four digits of the card number and the card type, stored for account management purposes only and cannot be used to initiate any payment.
bac99 monitors account transaction patterns as part of its anti-money laundering (AML) compliance programme. This monitoring involves automated analysis of deposit and withdrawal patterns, bet sizes, and account funding sources. Where a pattern of activity triggers an AML alert, the account will be reviewed by a compliance team member and, where required by law, a report may be submitted to the relevant financial intelligence authority. This monitoring is a legal obligation and cannot be opted out of.
8. Policy Changes and Contact
How bac99 updates this Privacy Policy and how to reach us with privacy queries
bac99 reserves the right to update or revise this Privacy Policy at any time. The most current version will always be published at bac99.bet/privacy-policy, with the effective date shown at the top of the page. Where changes are material — meaning they substantially affect how your personal data is collected, used, or shared — bac99 will notify registered players via the contact details on their account in advance of the changes taking effect. Your continued use of bac99.bet after any update constitutes acceptance of the revised policy.
All privacy-related enquiries, data access requests, correction requests, erasure requests, and objections to processing should be directed to the bac99 support team at [email protected]. Please use the subject line "Privacy Enquiry" or "Data Request" to ensure your message is routed to the correct team. bac99 aims to acknowledge all privacy enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to resolve them fully within 30 days of receipt. If your query relates to a suspected data breach or an urgent security matter, please mark your message as urgent.
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